Customer support 
935 181 919 

Gastos y condiciones de envio

Delivery costs vary according to the type of shipment: Delivery in the peninsula 2 days to 4 business days Delivery in the Balearic Islands 3 days to 5 business days The delivery times indicated are for guidance purposes, not implying delay, cancellation of the order or any right to compensation.

In any case, the merchandise will travel insured with the compulsory insurance established by law, according to the Organic Law of Transport (LOT).

In certain very bulky articles the calculation of the transport is carried out taking into account the volumetric weight instead of the actual weight.

Can I pick up or buy directly at the office?

Of course, you can stop by and pick up the order at our office, at the address Cami de Sant Cristófol nº 2 Nave A08292 Esparreguera (Barcelona), as long as they confirm the existence of the article.

The opening hours are from Monday to Friday from 8 a.m. to 4 p.m. Remember that before coming you must notify us by calling 935 181 919 or by sending an e-mail to requests@iosna.es It will be a pleasure to assist you in person .

Delivery addresses:

When filling in the purchase data, the possibility of shipping to another address different from the billing one is contemplated.To do this, simply select or enter the data of the address that you consider appropriate at the time of ordering.

In this case, the recipient of the shipment will not receive the invoice for the order. It will reach the buyer.

Delivery time:

Our insured delivery time is 5 working days for all shipments made in the peninsula, although most deliveries are made in 48h-72h.

Shipments made to the Balearic Islands carry a delivery time of about 5 days. In the event that there may be any atypical or unexpected delay for any reason (lack of stock for example) we will contact you to notify you of the incident, in order to decide whether you are interested in continuing with the order process or not.

What happens if no one is home at the time of delivery?

Our transportation agency will contact you by phone or leave a notice in the mailbox. You can request a second delivery.